Tutoring Information for Students

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Tutoring lessons are offered online for your convenience, through Google Meet. You will be able to interact with your teacher in real time through a video link. You will also be able to see live notes on a virtual whiteboard. Documents may also be shared onscreen for you to read and respond to in real time. Before your first lesson, your teacher will supply you with a written, personalised lesson plan. This may be a single lesson plan, or a term outline. This lesson plan may be altered during the lesson, at the teacher’s professional discretion. They will also provide you with a summary of goals, prior to beginning your tuition. Lesson feedback will be provided by email within 48 hours of lesson completion. 

All you need is a device with internet access and camera attachment, a pair of headphones with a microphone attachment (optional, but recommended to ensure a quality audio link), as well as paper, a pencil or a calculator, as required. You will also need a quiet, comfortable place to attend your lesson. 

All our teachers are listed under Our Teachers. This listing contains a brief profile of each teacher, their area of expertise, as well as their teaching experience and curriculum familiarity. Once you have selected your preferred teacher from the list available, you will be required to make contact by clicking on the Contact Teacher button at the end of each profile. The teacher will respond to your request within 48 hours to arrange a free, online assessment within the virtual classroom. This will allow you to decide whether this teacher is suited to your needs and personality.

Before your scheduled assessment, you will receive an email containing a Google Meet link. You are asked to be settled into an appropriate environment five minutes before the expected assessment time and open the link. The teacher will open the virtual classroom at the prearranged time. During this online assessment, the teacher will conduct some relevant assessment to establish your learning needs. As you get to know each other, you and your teacher will be able to formulate short and long term learning goals together. The length of this assessment will be determined by the individual teacher. It may range from 10 to 30 minutes.

Once you have attended a free assessment, selected a suitable teacher and scheduled with them a lesson day and time, your learning can begin. You will be required to book and pay for your lesson through the online booking system which is accessible from the Appointments page. You are asked to be settled into an appropriate environment five minutes before the expected lesson time, with the required learning materials, and open the same Google Meet link. Once a lesson is completed, relevant notes and materials will be provided via personal email, within 48 hours.

While all teachers provide a free initial assessment, further lessons are priced at the discretion of individual teachers. Some specialist educators may also provide additional specialist assessment which may incur additional costs. You may choose from a variety of teachers and a variety of price points, depending on your needs. Payment is required at the time of booking, prior to each lesson.  

Square will be used to process your payment, through the online booking system. It is well known to be convenient and secure. 

Lesson length will be determined by the individual teacher, based on their professional discretion. Lessons may range from 30 minutes to 1 1⁄2 hours. 

Lessons may be paid for on a daily, weekly, fortnightly, monthly or term basis, depending on how many lessons you chose to book in advance. You may choose the frequency which best suits your needs. Each lesson must be booked and paid for in advance. 

Lessons may be missed for a variety of reasons, including student illness. You are asked to contact your teacher as soon as possible if you are unable to attend your lesson. You will then need to reschedule your lesson to a more suitable time. No further payment will be required for that missed lesson if it has been paid for in advance. In the event that your teacher cannot attend your lesson, they will contact you as soon as they are able. You will then be asked to reschedule. 

If you do not enter your meeting at the scheduled time, the teacher will wait for 15 minutes. If after that time if you are still absent, the teacher may cancel the lesson. Any advanced payment may be forfeited, depending on the individual teacher’s policy regarding lateness, issued to you in writing during the enrolment process.  

Teachers may be contacted initially using the message boxes provided on the Our Teachers or Contact Us pages. Once you have selected a teacher, you may arrange to contact them via mobile phone for your convenience (parents or carers only, if the student is less than 16 years old) or via personal email. Communication via video link may be provided by the teacher at intervals, if required. This will have to be arranged through the individual teacher and at their discretion. All communications must be undertaken according to our Code of Conduct. Teachers are required to respond to any communication from you, within 48 hours.   

All of our teachers and tutors have accreditation (or pending accreditation) with the Australian Tutoring Association (or other regulatory bodies such as SPELD). This is a national body which aims to ensure high quality tutoring standards. Accreditation ensures that they are appropriately qualified to teach you. It also provides relevant safe guards for you as the student. In addition, all parties are required to operate within the parameters set out by Cultivating Crossroads in Our Policies and Code of Conduct. As part of the membership or registration process, all parties will be asked to indicate that they agree to abide by these terms. Cooperation with these standards ensures a quality teaching and learning environment for all parties involved.